My goal is for you to be completely satisfied with your purchase.
If for any reason you are not satisfied, I will gladly accept returns for refund or merchandise credit under the following terms and conditions
1. ITEM CONDITION. Unless an item is being returned because it was damaged upon receipt, item(s) to be returned
must be in new, and saleable condition. Canvas prints must be returned in original packaging and packaged exactly the way they were received
2. FORM OF PAYMENT. For returned items, refunds will be issued (select one): in the original form of payment.
If the original form of payment is unavailable, store credit may be issued at our discretion. Shipping and handling fees will be deducted from the refund amount if applicable unless otherwise stated.
3. EXCLUDED ITEMS. All items with the exception of the following are eligible for return (select those that apply):
Clearance Items
Custom artwork
Artist proofs
I reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.
4. ONLINE RETURNS.
For items purchased online, returns are accepted within 14
days of the delivery date. To initiate a return, please contact us via:
text at 2722839262, or email at contact@riovassallofineart.com.
to obtain a return authorization. Please include your receipt and/or packing slip and reason for the
return. Returns that are shipped without authorization may not be accepted. Please
allow up to 5 business days for your refund to be processed once your return
5. RETURN SHIPPING. Return authorization for items shipped in error, or items
is received.
that are being returned because they are defective or damaged, will include a pre-paid
shipping label. Return shipping on items that are being returned for other reasons will
be payed for by customer
6. RESTOCKING FEE.
Except for items that are returned for being damaged or defective, or items that were shipped in error, at the retailer’s discretion, to cover the cost of inspecting, repackaging, and restocking certain non-defective items, a restocking fee of 10% may be assessed for stretched canvas prints.